• Automate complex business logic with

Lightning Flow.

• Connect data sources inside and outside

of Salesforce.

• Enhance user experience and increase

business agility with guided interactions.

• Create a sign-in that’s easier and frictionless

for users.

• Single sign-on for all your cloud, mobile and

on-premise apps.

• Extend the value of on-premise enterprise

directories such as Active Directory through

simple integration.

• Use smart bots to answer common

customer questions so your staff can

address more complex cases.

• Arm your staff with AI that helps them take

on tough cases with recommendations,

replies and knowledge

• Turn spreadsheets into modern cloud

applications

• Customize experiences with

configurable. components

• Create seamless interactions with

automated processes.

• Build mobile first apps quickly

• Create custom AI modules on any Salesforce

field or object to predict business outcomes.

• Easily build, train, and deploy custom bots to

augment business processes, empower your

employees and delight your customers

• Unlock productivity and discover relevant

patterns in your data

• Access all of Salesforce from your device

• Seamless transition from desktop to mobile

• All of your custom Salesforce apps in one

place

• Personalized navigation and favorites

• Engage with audiences fast with 

interactive sites, apps, and portals.

• With all of your data in one place, deliver

personalized content fast

• Scale with a broad ecosystem of easy-to-

use tools, powerful AI and world class apps.

• Platform encryption allows you to natively 

encrypt you most sensitive data across all

your Salesforce apps.

• Every interaction is tracked in order to

understand who is accessing critical data.

• Field Audit Trails let you know the state

and value of your data at any given time

and for any given date.