Struggling with finding custom development support and need to hire a team of developers to maintain your system? Before you hire them or engage a consulting company, give us a call @ +1 (866) 251 - 8432
We offer 24x7 support on Salesforce and BiznusSoft solutions for a fraction of cost of what you would pay to consulting companies. Get in touch with our business development team for more details.
A BiznusSoft wholly owned support unit to help customers maximize the value of BiznusSoft solutions. BiznusSoft provides three support options for its customers: Total Care, Advanced Care, and Core Care. Below are the details on the Support Packages.
|Support Features||Total Care||Advanced Care||Core Care|
|Initial Response Time||
|Live Phone Support||24x7||8 AM - 12 AM CST||7 AM - 7 PM CST|
|Toll Free Access|
|Email/Web based Support|
|Dedicated Support Resource|
|Dedicated Offshore Developer||40 hr/week||20 hr/week|
|Available Date||01/01/15||12/01/14||Active for BiznusSoft customers|
|Cost||18% of Net license Revenue [Required Minimum Support fee of $2,500/month]||12% of Net license Revenue [Required Minimum Support fee of $1,500/month]||FREE for BiznusSoft customers|
* Adequate knowledge transfer is expected from the client at a fixed cost.
BiznusSoft will respond to submitted cases as follows:
|Initial response within 4 - 8 business hours of case submittal, depending on the support package. The designated Customer Contact will be updated daily regarding progress during business hours.|
|P2 - High/Medium||
|Initial response within 8 - 24 business hours of case submittal depending on the support package. For Total (or) Advanced, the designated Customer Contact will be updated regarding progress.|
|P3 - Low/Cosmetic||
Necessary, Minor issue or Enhancement request:
|Initial response within 24 - 72 business hours of case submittal depending on the support package.|
|Enhancements||Request for new features/enhancements that do not currently exist in the Suite||
Note: If you have needs/requirements that fall under these excluded services list, contact us so that we will give you a call and provide you with a custom quote.